5+ Best Chatbot WordPress Tools that Change the Game
For some of us, these tasks may be easy, for others they are a nightmare. If you’re not a WordPress expert or you are too busy, you will be happy to hear there are many specialized website maintenance platforms and tools you can use right away.
What Types of Chatbots are There?
Chatbots are changing, as any software product. Thanks to frequent upgrades and the development of new features, today we have not only basic website chatbots, but AI and social media chatbots as well. As you may assume, AI chatbots support AI technology. Thus, they are designed to sound humanized and offer detailed, tailor-made solutions. Also, they use advanced, more complex technology. On the other hand, social media chatbots are created for social media platforms, but they can appear on websites as well. There are messenger chatbots as well, like WhatsApp chatbots and chatbots for Telegram.
What Are the Benefits of Chatbots?
Chatbots are the helping hand you need when you want to provide practical information right away or funnel queries to the team member who will take care of it through the live chat. The second scenario is often seen in well-established companies. However, if you’re just starting, you may want to use chatbots only as they are more cost-effective than live chats. On top of this, chatbots let you promote special offers, share links or answer frequently asked questions. Sometimes, chatbots can make navigation easier as they may direct people to a specific website section. But what we like the most about them is the fact they provide your site with 24/7 coverage. When your team members are not around, chatbots will keep you covered as they can weed out basic inquires. As a result, people will be less frustrated and more engaged. If you’re considering trying chatbot WordPress tools, keep reading. Below, we handpicked our favorite chatbot plugins.
Tidio is much more than a chatbot WordPress plugin. It’s a tool that covers live chat, chatbots as well as a messenger and email integration so you can offer impeccable customer service. The plugin is completely free, designed to help you turn your website visitors into loyal customers – by engaging them you will increase the possibility for conversion. Made to look good on any device, Tidio offers free iOS and Android apps so you can communicate with your customers from anywhere and anytime with live chat. Apart from this, Tidio offers amazing customization options, so your chatbot widget can express your site’s look and feel. For example, you can use the drag-and-drop visual editor to create chatbots from scratch or choose one of the chatbot templates packed with Tidio. These templates will let you cover multiple functionalities including recovering abandoned shopping carts, discounts for returning customers, etc. Additionally, Tidio will let you learn about your visitors and their behavior on your site. Thanks to it, you will be able to track where your visitors are and offer them assistance based on their viewed pages list. Also, there are incoming visitor notifications that will let you engage people right after they enter your site.
Features that make Tideo a great plugin:
- Live chat, e-mail, and Messenger
- Chatbot templates
- Drag-and-drop visual editor
- Free mobile app (iOS & Android)
If you need a tool that will help you turn your visitors into customers, then you should have a look at Smartsupp. This amazing plugin is trusted by 50k+ European customers, which tells enough about its credibility. But, what makes this chatbot WordPress plugin special is its list of features. Firstly, it combines live chat, chatbots, and video recording functionality so you may be sure your customer support will be flawless. On top of this, you will be able to learn about your customers and their actions and habits on your site. Thanks to this plugin, you can access a real-time visitor list enriched with eCommerce data. This explains why this plugin is so popular among the owners of online stores. But, let’s now take a closer look at its core functionalities. Before everything else, let’s mention live chat functionality that covers email and messenger messages as well. Next, it brings an amazing chatbot feature that will let you assist your customers, answer frequently asked questions or collect leads. Lastly, you can use video recordings to get an insight into how your visitors are browsing your shop or site. This will help you improve your UI if needed so people will have a better shopping experience.
Features that make Smartsupp a great plugin:
- Live chat, chatbot, and video recording option
- Real-time visitor list
- Email and Messenger support
Chatbot with IBM Watson is a chatbot WordPress plugin that surely deserves a place on our list. What makes this plugin special is the fact it’s built on the IBM Cloud. You can use it for free with an IBM Cloud Lite account. Apart from this, Watson covers many practical features. For instance, you can train Watson to answer frequently asked questions or help people navigate your site. Plus, it can connect people to a real operator, in case they want to get answers via telephone. Additionally, you can style your chatbot following your needs. Watson allows you to add images, pauses, and clickable responses to your chatbot. Furthermore, you can choose the pages and posts where you want the chatbot to appear.
Features that make Watson a great plugin:
- Easy customization
- Telephone support
- Flexible positioning
Compatible with WPML, Polylang, and RTL plugins, fully customizable and packed with an impressive list of features, Join.chat sets standards among chatbot WordPress plugins. It allows you to upgrade your customer support and boost engagement with a toolset you didn’t know you needed. First of all, it lets you customize your chatbot widget as you wish. Add your logo, profile picture, or even an animated gif for the personalized touch. Also, you can define in which pages or zones your chatbot will appear – on the right or the left, on mobile phones, or on the desktop. Plus, you can choose between dark and light modes depending on your needs. Secondly, you can use a balloon on the button to get the user’s attention. You can, as well, create call-to-action messages – use CTAs on each page, product or section you find important. Additionally, Join.chat integrates with Google Analytics, Google tag manager, and Facebook Pixel, which will give you valuable insight into your customers’ behavior and online habits.
Features that make Join.chat a great plugin:
- Full customization
- Integration with Google Analytics
- Integration with Google tag manager
If you want to increase conversations and keep people engaged, install the Website Chatbot plugin and do it professionally! Website Chatbot will let you create a powerful chatbot that keeps your visitors engaged, but more than that, it’s equipped with tons of user-friendly options. One of them is appointment booking. This feature allows people to book a call when you are available. They have to pick a time and you will get the event saved on Google Calendar. Apart from this, you can collect users’ data and send it to Google Sheets or Hubspot automatically. Finally, there is a professional live chat team that can assist people available 24/7.
Features that make Website Chatbot a great plugin:
- Appointment booking
- Automatic data collecting
- Live chat team
ChatBot plugin comes in a free and premium version. However, the free version is just enough if you want to create a personalized, powerful chatbot, without having to pay a penny. Let’s start with its practical features. With this plugin, you can create chatbots in different languages – it supports any language including RTL. Next, you can add hyperlinks in response message content, set on which pages the chatbot will appear, or upload the custom icons. Also, you can let people send you their email or mobile phone so you can reach them with answers to their questions.
Features that make Chatbot a great plugin:
- Multilanguage support
- Flexible customization
- User-friendly features
With the help of the Cliengo plugin, you can collect the contact information of each website visitor including their name, phone, email, or query. This will give you a chance to respond to your clients faster and easier. But, what makes this plugin a real star is its integration with more than 1300 applications. For instance, it integrates with Google Ads that will let you grow your conversations. Also, you can use Google Analytics in combo with Cliengo to get a complete analysis of everything that happens on your website. Plus, you can use email automation tools together with a chatbot to improve your email marketing performance.
Features that make Cliengo a great plugin:
- Integration with over 1300 applications
- User-friendly options
Let’s Wrap It Up
Being professional means you will be ready to transform and adapt to the latest trends. Chatbots are a huge trend that lets you better organize your customer support and plan promotions. Just install the chatbot WordPress plugin of your choice and get ready to engage your visitors without investing your time.
We hope this article was helpful. If you liked it, feel free to check out some of these articles as well!