Top 5 User Feedback Plugins for WordPress
Is there a way to define a perfect website in one sentence? We believe there is. A perfect website is a place that fully responds to the user’s search intent and needs. When you’re building a website, you should keep your target audience in mind at all times.
Even after you build a great website or product, there is always room for tweaks and improvements. The best way to do this right is to listen to what your visitors or customers have to say.
On a website built with WordPress, collecting user feedback has never been easier. Using questionnaires, polls, surveys, and quizzes, you can approach your audience and engage it in conversation.
There is no need for coding – everything you need is here, in this selection of top 5 user feedback plugins for WordPress.
1. Formidable Forms
With Formidable Forms, the name is pretty self-explanatory. Imagine any type of form you would want to add to your website, and you got it. This plugin is the absolute champion when it comes to the versatility of functionalities.
This user feedback plugin comes equipped with a drag & drop form builder, enabling you to create all kinds of contact forms, surveys, and quizzes. Form fields you can add include single-line text, email, URL, paragraph text, dropdown menus, checkboxes, and other options.
Formidable Forms doesn’t only allow you to build amazing feedback tools, but it also makes it easy to collect data. Users’ answers are automatically stored in your WordPress database, in a way that is fully compliant with GDPR. You can also show these results to the world! Formidable Forms lets you embed and showcase graphs and reports on the front-end of your website.
Formidable Form’s special perk are functionalities specifically built for online stores. They include integrations with WooCommerce and payment platforms, allowing you to truly turn your website into a seamless user experience both on the backend and front end.
Keep in mind that Formidable Forms has both lite and premium version. If you want to use the lite version, you’ll be able to use only basic functionalities. These include unlimited forms, autoresponders, basic form fields, ability to save and view data in the WordPress database and export it.
Features that make Formidable Forms the best user feedback plugin for WordPress:
- Repeating field groups (repeaters)
- Multi-step forms with progress bars
- Confirmation fields
- User-submitted front-end posts and pages
- Form scheduling
2. Ninja Forms
Ninja Forms is another awesome WordPress plugin that lets you get creative with forms, surveys, and quizzes on your website. It is a good fit both for beginners and developers, packing a set of customizing features for every level of coding expertise.
With this user feedback plugin for WordPress, there is no limit on the number of forms you can create. On top of that, you can set up different success messages or redirection links for submitted forms. Ninja Forms also comes with a special selection of anti-spam options, allowing you to add Google reCaptcha, Akismet, as well as question and response fields.
This user feedback tool’s advanced features include integration with email marketing platforms such as Campaign Monitor, Constant Contact, ConvertKit, and Email Octopus. Moreover, your question forms, quizzes, and surveys can be fully personalized using conditional logic. This feature will automatically display or skip over questions and fields based on the respondent’s answers.
Ninja Forms offers several membership plans. With the basic free version, you can create and add forms to your website using drag-and-drop builder, set up messages and redirections for submitted forms, implement anti-spam features, and store answers in the WordPress database.
Features that make Ninja Forms the best user feedback plugin for WordPress:
- PayPal Express add-on
- Stripe add-on
- Zapier add-on
- Form submission via AJAX without page refreshes
- The option to define specific entry formats with custom input masks
3. WPForms Lite
WPForms Lite is a plugin that comes from the kitchen of the creator of WPBeginner, Syed Balkhi. That serves as a guarantee that this user feedback WordPress plugin blends an effortless user experience and great end result.
WPForms Lite will enable you to create great forms by adding and rearranging custom form fields. You can additionally tailor the forms with section dividers, HTML blocks, and custom CSS. If you don’t want to create a form scratch, there is also a small selection of pre-built templates for contact, suggestion, and newsletter forms. To keep spammers at bay, you can employ anti-spam honeypot protection and captcha fields.
This user feedback plugin boasts a well-designed interface that truly responds to the user’s needs. On the frontend, every form you build is fully responsive, so you don’t have to worry about the negative effect of this plugin on your website speed and SEO.
Another perk of WPForms Lite is its compatibility with Gutenberg editor, a fantastic tool that sections your entire website into highly customizable blocks.
If you want more advanced features, you can sign up for one of the paid plans that offer more pre-designed templates, conditional logic, and integration with email marketing platforms.
Features that make WPForms Lite the best user feedback plugin for WordPress:
- Partial-form submission
- Form locker
- Conversational forms
- Offline forms
4. Form Maker
On this top 5 list, Form Maker is the absolute winner when it comes to the selection of features you can get for free.
Building options are ample. In Form Maker’s drag and drop builder, you can create perfectly personalized forms by choosing from 43 different form fields. An end result is a form with a fully responsive design, easily embedded into any section of your website. Use one of fifteen available themes to blend forms with your website’s color scheme. If you prefer pre-built options, there are five templates you can use.
Just like with other picks on this list, you can set up protection against spam and automatic email responses. Storing, tracking, and exporting data are also available.
What sets Form Maker apart from its competitors is the option to use conditional logic for free. This is a feature that is behind the paywall for all the other user feedback plugins on this list. Another amazing advanced option you get in the lite version is multi-page forms, allowing you to split lengthy questionnaires into several pages. This little trick is guaranteed to boost user engagement and form submission rates.
If you decide to upgrade to a paid plan, you can create forms to collect payments and donations using PayPal and Stripe gateways. Premium users can also set up an option for visitors to upload their own files to the forms.
Features that make WPForms Lite the best user feedback plugin for WordPress:
- Options to embed forms or display them as popups, top bars or scroll boxes
- Conditional mailing
- Phone notification for every submission
- Dropbox Integration
- Google Drive Integration
5. Captain Form
Similarly to Form Maker, Captain Form is packed with amazing advanced features – for free. With this user feedback plugin for WordPress, you get the usual package: drag-and-drop builder, more than 30 templates and 25 form fields, great customizability, and spam protection.
Some of the usual premium features Captain Form offers for free are multi-page forms, the option for respondents to upload files to the forms, conditional logic, and Google Analytics tracking.
However, the limitation with this freemium plugin is in the scope of use. With the free plan, you can create up to three forms with no more than 500 submissions a month and 100MB of storage space. There is also a smaller selection of available form fields. Conditional logic can be based on only one rule.
Keep in mind that for most small businesses and organizations, this will be more than enough. If you need more advanced features, there are several paid plans that offer amazing perks. For example, you can build forms and surveys with digital signatures, Google maps, Likert scale, social buttons, etc.
Features that make Captain Form the best user feedback plugin for WordPress:
- Multilanguage forms
- Integration with Google Drive, Dropbox, WordPress Posts and Google Groups
- The option to allow users to save and resume a submission
- The option to allow users to preview a submission
- Form reports (pie charts, bar charts, line charts) and report filters for the data you collect
In this list of top 5 user feedback plugins for WordPress, we wanted to present both free and paid solutions. Based on your needs, you can decide which version is a better fit for your business or organization. In case your needs change in time, you can easily switch to the pro version.
If you want to bring the options for user feedback to the next level, we suggest you explore one more solution – live chat! To learn more about it, continue to this list of WordPress live chat plugins.
We hope this article was helpful. If you liked it, feel free to check out some of these articles as well!